I just called the office so I could leave a voicemail in order to get a call back for tomorrow. Whoever you have answering the phone is rude and lacks complete customer service. I apologized stating I didn't realize they didn't have a answering service or a separate number for emergencies and that although yes it's an emergency (my dogs nose is bleeding and won't stop) I was calling for a quote since I've already been to one other place today. She told me to call back tomorrow and literally hung up on me. Needless to say I will not be calling back. As a business owner myself this woman would be fired for such behavior. As for how to you treat animals, I cannot comment but I hope it's better than how you treat people.
We have taken our beloved dogs to Bureau Valley Veterinary Service for several years. Recently, we had to make the difficult decision to put our 18 1/2 year old dog down. As painful as the decision was, the staff at he clinic not only guided us through the process, but were compassionate and loving through the whole process. We appreciate the guidance, care, and compassion that was shown to our family at this difficult time.
Our cat had a health emergency during the night and we called. The vet that met us at the clinic was patient and compassionate with us as we learned our family pet of 15 years had passed upon arriving. I had never been to this clinic before, and would be more than happy to take any of our future pets there again. Thank you again for your kindness
Best Vet within 100 miles not overpriced no waiting and professional
They gave diagnosed condition of my pet fantastically and they were very helpful and very kind to me.
Bureau Valley Veterinary Service is a US Veterinary Care based in Princeton, Illinois. Bureau Valley Veterinary Service is located at 820 Backbone Rd E, Princeton, IL 61356, USA.
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